This, after decades of phone trees, mail-in rebates, specialist pre-approvals, and other processes specifically designed to create friction for typical people when interacting with large companies and organizations.
I have no moral judgment here, but it seems like a classic pendulum. Part of the demand for AI is coming because our systems are intentionally friction-filled.
I have no moral judgment here, but it seems like a classic pendulum. Part of the demand for AI is coming because our systems are intentionally friction-filled.