I am in latter camp. Although I also agree with you on >escalate "works according to spec".
But let me use Steve Job's phase, "you must start with the customer experience and work backwards to the technology".
A bug to developers is work according to spec, but a bug to a user is that is it has mismatched expectations. And it really should be someone's job to make sure this is corrected. But as parent said, there hasn't been one in most if not all companies.
And perhaps that is what makes old Apple such a success. They have a low pay $1 dollar salary beta tester to test out literally everything.
But let me use Steve Job's phase, "you must start with the customer experience and work backwards to the technology".
A bug to developers is work according to spec, but a bug to a user is that is it has mismatched expectations. And it really should be someone's job to make sure this is corrected. But as parent said, there hasn't been one in most if not all companies.
And perhaps that is what makes old Apple such a success. They have a low pay $1 dollar salary beta tester to test out literally everything.