I also see bugs others, especially developers, are blind too. I've wasted I'm not sure how many hours reporting bugs to unresponsive companies and teams. Often the problem is not only that the developers cannot see or believe the bugs, but that there is no channel for reporting them. Even many open source projects resist receiving and addressing bug reports submitted by users. Commercial companies actively shield developers from users to the point where 9-figure customers have to escalate to a VP (who they can actually talk to because they're a hundred-million dollar customer) to get action on a serious bug affecting them, instead of just emailing the SWE 3 who's ultimately going to make the one line fix after the message gets passed down through many layers of emergency meetings.
When I worked at Google, it was at least possible to report bugs internally with some hope they would be addressed. Sometimes you could even fix them yourself, given enough time and the relevant skills. Bug bankruptcy was still a thing. Teams would simply throw away all the SWE-years that had gone into documenting and reporting issues in their systems. But there was some possibility you'd get action, at least if you were a squeaky enough wheel and used the right back channels. But now that I'm outside the plex, there's basically no mechanism to report issues unless you're a tech vlogger with a large following inside Google or a >= $100,000,000 customer. Most other companies are much the same. They're not just blind to bugs. They're deliberately putting bags over their heads to keep from seeing what users are telling them.
When I worked at Google, it was at least possible to report bugs internally with some hope they would be addressed. Sometimes you could even fix them yourself, given enough time and the relevant skills. Bug bankruptcy was still a thing. Teams would simply throw away all the SWE-years that had gone into documenting and reporting issues in their systems. But there was some possibility you'd get action, at least if you were a squeaky enough wheel and used the right back channels. But now that I'm outside the plex, there's basically no mechanism to report issues unless you're a tech vlogger with a large following inside Google or a >= $100,000,000 customer. Most other companies are much the same. They're not just blind to bugs. They're deliberately putting bags over their heads to keep from seeing what users are telling them.