Responding to something from the linked Patreon post:
> Blackboard (as well as Epic and SharePoint) are classic examples of software where the user and the purchaser are different and the purchaser basically doesn’t care about the user, so you don’t expect the software to be good and it would be a bit of a surprised if the software didn’t deliver a bad user experience. But it was even more surprising to me that someone working on some of the most reviled software out there could think that the software was widely loved.
I worked briefly at Epic and the attitude there seemed to be more like "yes we know people hate Epic but they're wrong". :P People there didn't think Epic was widely liked!
(The explanations given were basically, 1. people hate Epic because their IT department configured it wrong, if they configured it in a more suitable manner they wouldn't have these problems, and, 2. it's not Epic per se that's the problem it's all EMR software, if you think Epic is bad you should see the competition, they're even worse. I'm not sure that second one is really such a good excuse, but, that was what I remember hearing.)
> Blackboard (as well as Epic and SharePoint) are classic examples of software where the user and the purchaser are different and the purchaser basically doesn’t care about the user, so you don’t expect the software to be good and it would be a bit of a surprised if the software didn’t deliver a bad user experience. But it was even more surprising to me that someone working on some of the most reviled software out there could think that the software was widely loved.
I worked briefly at Epic and the attitude there seemed to be more like "yes we know people hate Epic but they're wrong". :P People there didn't think Epic was widely liked!
(The explanations given were basically, 1. people hate Epic because their IT department configured it wrong, if they configured it in a more suitable manner they wouldn't have these problems, and, 2. it's not Epic per se that's the problem it's all EMR software, if you think Epic is bad you should see the competition, they're even worse. I'm not sure that second one is really such a good excuse, but, that was what I remember hearing.)