From the article: “For well over a decade, the reliability data that exists (and I think this is backed up by the anecdotal experience that mechanics who work on Volvos have) is that Volvo reliability is mediocre to poor, but of course Volvo forums are full of people who insist that Volvos are among the most reliable cars and that the data are all wrong.”
The author mentions one explanation, which is that most people driving a Volvo won’t experience a breakdown (and then generalize from that). Another one is of a very different kind known as post-purchase cognitive dissonance (https://en.wikipedia.org/wiki/Cognitive_dissonance#Consumer_...).
The author mentions one explanation, which is that most people driving a Volvo won’t experience a breakdown (and then generalize from that). Another one is of a very different kind known as post-purchase cognitive dissonance (https://en.wikipedia.org/wiki/Cognitive_dissonance#Consumer_...).